CMDB Workshop
CMDB Workshop Yesterday, I attended a very insightful CMDB workshop hosted by ServiceNow. Lots of key takeaways. But one particular takeaw...
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How to autoclose change requests in ServiceNow
Business Requirement This business requirement is to automatically close change requests that have been in the Review state for more than ...
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Creating a ServiceNow script include and a business rule
Business Requirement Imagine the following business requirement : Your requirement is to create a business rule to check if current logged...
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How to redirect users to Service Portal in ServiceNow
There are a few ways to redirect users to the Service Portal. The easiest imo is to configure or create a new glide property and add the p...
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Create report with interactive filters in ServiceNow
Let’s say you want to create an interactive filter to filter the Opened Incident SLAs for a specific period. Steps Create report Open Inci...
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How to avoid creating duplicate tickets when forwarding an email
Email inbound action: Create Incident (Forwarded) If you want to update the existing incident instead of creating a new one every time you f...
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Effort and time estimation for building an app in ServiceNow
How to estimate the effort and time required to build a scoped application from scratch in ServiceNow To estimate the effort and time requ...
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Generative AI Controller - ServiceNow
These are my notes from this video: Notes Generative AI Controller - a tool provided by SN to enable devs to implement generative AI in ...
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Set Up Kasm Workspaces as your Hacking Lab
Kasm Workspaces Kasm Workspaces is a platform to stream docker containers and apps from your web browser. Hein? Yes, with Kasm you can str...
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